Frequently Asked Questions

Cost of Services

Do you charge a base rate plus mileage for all of your transports?

What information do I need to give you in order to receive a quoted price for transportation?

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How does one pay for your service?

Which credit cards do you accept?

Is there a way that my 4 siblings and I can split the cost of this transport for my dad?

What other forms of payment do you accept? Will you bill me for the balance?

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What are your hours of operation?

What time do you close?

I really need to find out more information about moving my mom closer to me, but I can only talk after work, which is after your sales/dispatch lines close. What should I do?

Why isn't there anyone answering your phones, and my questions, after hours?

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Do you allow a companion to ride with the patient?

I would like to travel with my husband, who is bedridden. Is this allowed? Is there an extra charge?

Both of my parents need to make this trip from their home to mine. Dad is the bedridden one, but mom, although ambulatory, needs a lot of assistance and supervision. Can they both ride together?

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What is the level of training for your personnel?

Since you aren't an actual ambulance service, do you still have medical people on the vans?

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What type of patient will you (or won't you) transport?

I am new to this, and I'm not even sure if my dad's condition is too serious for you to accomodate. How much information do you need to determine this?

Does the fact that my mom needs oxygen make her too critical for your service?

My sister is in great shape except that she is incontinent and wears diapers. Because of this, Im not comfortable taking her in my car on such a long trip across country. Can your staff accomodate her needs?

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How much notice do you need to make a transport happen?

We are waiting to hear if a facility we have been looking at has a bed available. Once they give us the go ahead, we will only be able to hold it for 48 hours. How much notice do you need?

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Why will you not accept my MEDICAID for transport?

The Medicaid office said that they will pay for some forms of medical transportation. Why won't you file my dad's Medicaid for this transport from Florida back to my home in Tennessee?

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Is the crew transporting my family member male/female?

Is it possible to have at least one female crew member on board when you transport my elderly mother?

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What is your coverage area, and is there anywhere that you will not travel to?

What are your geographical boundaries for transporting patients?

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Why do I need a medical transport service and what are my alternatives?

Why would one not use an ambulance service to transport a patient across the country instead of your service?

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Answers to questions you may not think to ask!

What are 5 unusual requests that you've had from a family or patient?

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