Frequently Asked Questions
What are your hours of operation?
MMT operates 24 hours a day, 7 days a week including holidays. We accept incoming calls through our dispatch center during normal office hours. After hours, our customers who contract with us and families of patients who are being transported after hours are given the numbers for our after hours dispatch.
The best way to receive a quote or a call back after hours is through our email system. The email requests are sent directly to the “on call” supervisor who will respond by email or phone, whichever you prefer.
When you call us for information, the last thing that you want to hear from us is uncertainty. The people who answer your questions and book transportation at MMT know our business inside and out. They’ve been on the administrative end as well as the patient care and transport end. Those are the individuals that we want you to reach when you call us. Since we couldn’t possibly keep them in the office around the clock, we put them here during regular office hours. They are a wealth of information so don’t hesitate to call them with your questions. After hours, we put them on call and are still available via our website email system for questions that cannot wait until the next business day.